Privacy Policy

In full abidance by all legal provisions in the Federal Law on Transparency and Access to Public Government Information, we hereby inform you of our Privacy Statement, Personal Data Management and our use of Cookies.

For your information, Bour&Ber International is located at Privada de los Industriales Number 110 Suite 304 Colonia Parque Industrial Benito Juarez C.P. 76120 Queretaro, Queretaro. Your personal data we request and process is for the sole purpose of understanding your needs in order to provide you with more accurate information based on your request, to communicate important news and promotions about the products and services our company offers, and for the purposes detailed below.

This Privacy Statement governs the manner in which Bour&Ber International collects, uses, maintains and discloses information collected from users (hereinafter the “User”) of the www.bourandber.com website (hereinafter the “Website”). This privacy statement applies to the Website and all products and services offered by Bour&Ber International.

Collection of personal information
We collect personal information from the User in many ways, including, but not limited to, when the User visits our website, signs up to the website, places an order, responds to a survey, fills out a form, or in connection with other activities, services or resources we provide on our website. The User may be asked for his or her name, e-mail address, shipping address or credit card information. The User may, however, visit our Website anonymously. We will collect personal information from the User only if they voluntarily submit it to us. The User may always refuse to provide personal information, except when strictly necessary.

Collection of non-personal information
We collect non-personal information from the User whenever they interact with our Site. Non-personal information collected may include your browser data, computer type and technical information about how you have connected to our site, such as your operating system, Internet service provider and other similar information.

Browsing Cookies
Our Website uses “cookies” to improve the User’s experience. Cookies are stored on the User’s hard drive by the User’s browser for record keeping and sometimes to track information about them. The User can have his browser refuse cookies or warn him when they are being sent. If you do so, please note that some parts of the Website may not function properly.

How we use the information we collect
Bour&Ber International collects and uses the User’s personal information to:
• (1) Personalize the User’s experience: We use the information to understand how our users, as a group, use the services and resources offered on the Website.
• (2) Improve our Website: We constantly strive to improve our Website offers based on the information and feedback we receive directly from you.
• (3) Improve customer service: Your information helps us to be more efficient in terms of our customer service endeavors.
• (4) Process transactions: We use the information provided by the User when you place an order to provide you with the requested service. We do not share this information with third parties except when strictly necessary.
• (5) Manage content, promotion, survey or Web feature and to send the User information that he has agreed to receive on relevant matters of interest to the User.
• (6) Send periodic emails: The email address provided by the User to place an order will only be used to send him/her information related to the status of his/her order. It may also be used to respond to inquiries, and/or other questions or concerns. If the User decides to sign up to our mailing list, he/she will receive emails that may include company news, updates, related product and service information, etc. If at any time the User wishes to unsubscribe and no longer receive emails, instructions on how to do so are included at the end of each email, or the User can also contact us directly through the Website.

How we protect your information
We have adopted appropriate security measures for the collection, storage and processing of data, protecting them from any unauthorized access, alteration, disclosure or destruction of personal information, username, password, shipping information or any other data stored on our website.
The exchange of confidential and private data between the Site and the User will be done through a secure SSL communication channel, encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade or rent your personal information to others. We may share generic and demographic information, which is not linked to any personal information about our visitors and users, with certain partners, affiliates or advertisers for the purposes mentioned below. We may make use of third party services to manage our business, the Website or handle tasks on our behalf, such as sending newsletters or surveys. We may share such information with these third parties for these purposes, provided that you have given us your permission.
Likewise, your personal data may be transferred to the following business individuals or business corporations, without legally requiring your consent in terms of article 37 of the Law:
● Courier delivery, parcel and/or cargo companies, for the purpose of sending you products to the delivery address you have indicated to us, if applicable.
● Domestic and/or foreign companies belonging to our same corporate group, operating under our same internal processes and policies, in order to comply with our regulations and process.
● Authorities, in order to comply with the corresponding legal provisions, as well as for the clarification of incidents or exercise of any right.
● Intheeventofinfringementtoanyrelateddisposition,anyofthetransfers contemplated by article 37 of the Law.

Third Parties’ websites
The User may find on our website advertisements or other content related to the websites and services of associated companies, suppliers, advertisers, sponsors, and others. We do not control the content or links that appear on these sites and are not responsible for how they link to ours. These sites or services, including their content and links, may be constantly changing. And they may have their own privacy and customer service statements. Your browsing and interaction with any other websites, including those that link to our site, is subject to their own terms and policies.

Request to revoke your consent
Under the terms of the applicable resolutions, you may revoke any consent you may have granted us. However, it is important to note that such requests are not always deemed applicable in all cases, or we may not be able to cease the use in an immediate fashion, since it is possible that for some legal obligation we may need to continue processing your personal data. In order to revoke your consent, you must submit your request via email to info@bourandber.com indicating in the header the legend “REVOCATION OF ARCO RIGHTS”, where you will be informed about the procedure and requirements for the exercise of this right, response times, how we will make effective your right, and will address any questions, complaints or comments you have about it.

Changes in the privacy policy
Bour&Ber International may update this privacy policy at any time. In case of doing so, the updated information at the bottom of this page will also be reviewed. We ask the User to frequently review this page for any changes and to be informed about how we protect the personal information we collect. By doing so, you acknowledge and agree that it is your responsibility to periodically review this privacy policy and to be informed of any changes.

ARCO Rights
Under the terms of the applicable regulations, you have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit the respective request through an email to info@bourandber.com, where you will be informed about the procedure and requirements for the exercise of these rights, response deadlines, the way in which we will enforce your right, and will address any questions, complaints or comments you have about it.

Acceptance of these terms
Upon using this website, you implicitly agree to this policy. If you do not agree to this policy, please do not use our Website. If you continue to use the site after any changes are posted, you will be deemed to have accepted those changes.
Improper processing of personal data
If you consider that your right to the protection of personal data has been violated by any conduct or omission on our part or presume any violation of the provisions of the Law, its Regulations and other applicable laws, you may file a complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, we suggest you visit its official website: www.inai.org.mx.

Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your business relationship with this site, please contact us by email at info@bourandber.com.